Privacy Policy
Effective Date: 10/01/2024
Tennex Tax Relief ("we," "us," or "our") is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you interact with our services, whether through our website, phone, or other communication channels. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information from you to provide tax relief services and maintain high-quality customer experiences:
Personal Information: This includes your name, address, phone number, email address, Social Security number, and financial details such as income, employment, and tax information.
Payment Information: We may collect payment details, including credit card numbers or bank account information, when you make payments to us.
Usage Data: We collect information about your interaction with our website, including IP addresses, browser type, and the pages you visit. This helps us improve our website and understand user preferences.
Communications: We may collect and retain records of your communication with us, including emails, phone calls, and any other interactions.
2. How We Use Your Information
We use the information collected for the following purposes:
To provide and improve our tax relief services.
To process transactions and manage your account.
To communicate with you regarding your account, payments, or inquiries.
To comply with legal obligations, including IRS requirements.
To send promotional materials or updates, only when you have opted in to receive such communications.
To analyze website traffic and user behavior to enhance your experience.
3. Sharing Your Information
We do not sell or rent your personal information. However, we may share your information with trusted third parties in the following situations:
Service Providers: We may share your information with third-party vendors who assist us in providing services, such as payment processors, customer support, and IT services. These parties are bound by confidentiality agreements and are prohibited from using your information for any other purpose.
Affiliates: We may share information with affiliates or partners who assist in offering additional services that you may benefit from. We will only share this information with your consent.
Legal Compliance: We may disclose your information if required by law, court order, or government regulation, or if necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of the transaction.
4. How We Protect Your Information
We use industry-standard security measures to protect your personal information, including encryption, firewalls, and secure servers. Only authorized personnel have access to your information, and we regularly review our security practices to maintain the integrity of your data.
However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights and Choices
You have the following rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request corrections to any inaccurate or incomplete personal information.
Deletion: You can request that we delete your personal information, subject to legal or regulatory requirements.
Opt-Out: You can opt-out of receiving promotional communications by following the unsubscribe instructions included in our emails or contacting us directly.
To exercise any of these rights, please contact us at the information provided below.
6. Use of Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies help us provide you with a personalized experience by remembering your preferences and usage patterns.
You can adjust your browser settings to disable cookies if you prefer, but please note that some website features may not function properly if cookies are disabled.
7. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any websites you visit.
8. Children's Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe we have collected such information, please contact us immediately.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. If we make significant changes, we will notify you through email or by posting a notice on our website. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact us at:
Tennex Tax Relief
1110 Highway A1A
Satellite Beach, FL 32937
Phone: 1-833-836-6398
Email: customercare@tennextaxrelief.com
Last Updated: 10/01/2024